Purchase Returns

If any of our products doesn't fit or match, you can return or exchange it within 14 days* after the delivery. Make sure it has been never used**, no label is absent, and the letter with the bill confirming the purchase still lies in your mailbox.
    How do I return?
    If you took the purchase with worldwide delivery:

    Mail us via help@protestore.ru. Write Return or Exchange in the Subject Field. Our managers will tell you what to do next. The return procedure depends on the courier service which delivered your order.

    If you took the purchase from a CDEK or post office across Russia or Belarus:

    1. Mail us via help@protestore.ru. Write Return or Exchange in the Subject Field.
    2. Download, print and fill the refund request.
    3. Attach the refund request to the product(s) and print out the waybill sent by us in another letter. Put the product(s) you want to return in a package or a box.
    4. Bring it to a CDEK or post office. You can only do it within the 14 days after the delivery and with the refund request made. We pay refunds on Mon-Fri, 10am - 6pm.
    5. A courier company will take the returned product(s) to the warehouse within 5 working days if in Russia. After we receive the product(s), we will process your request and send money to you within 10 calendar days. Regarding your bank's Terms&Conditions, money will be transferred within 1-30 days. The money will be transferred to the account of payment.
    6. Expenses on delivery and return services will not be refunded.

    If you want to return or exchange some products in Saint-Petersburg:

    1. Mail us via help@protestore.ru. Write Return or Exchange in the Subject Field.
    2. Download, print and fill the refund request.
    3. Put the product(s) you want to return in a package or a box and attach the refund request.
    4. Contact any manager to agree upon the return method
    5. After we receive the product(s), we will process your request and send money to you within 10 calendar days. Regarding your bank's Terms&Conditions, money will be transferred within 1-30 days. The money will be transferred to the account of payment.
    6. Expenses on delivery and return services will not be refunded.


    * According to the Paragraph 1, Article 25 of the Law of the Russian Federation 'About Protection of the Rights of Consumers' dated 07.02.1992 No. 2300-1.
    ** According to the Paragraph 21 of the Government Deсree dated 27.09.2007 No. 612 'On Approval of Remote Sales Regulations'.